Jacob Hercules received an MS in Human Factors from San Jose State University and served as the Vice President for the SJSU chapter of the Human Factors and Ergonomics Society and twice as a member of the host committee for the national Human Factors and Ergonomics Society annual meeting.

Resumé of Jacob Hercules

Objective

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The frequency with which user experience problems occur motivates me to search for factors that reduce the effectiveness and usability of a user interface and to resolve them through evaluation and application of my technical skills and human factors training.

Education

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• BS in Computer Science from University of California Santa Cruz awarded June 2009.
• MS in Human Factors from San Jose State University awarded May 2011.

Skills and Interests

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• Designing and evaluating user interfaces
• Development of prototypes using Photoshop, HTML, CSS, PHP, JavaScript
• Coursework programming in C, Java, Perl
• Moderating and recruiting for usability tests

Employment Experience

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• User Experience Research Intern, Citrix Online San Francisco, CA
• June 2011 - Present
• Recruited and maintained databases of participants for usability studies.
• Managed broadcasts of usability activities to product stakeholders.
• Designed, carried out, and analyzed un-moderated and moderated usability tests.
• Programmer Analyst, San Jose State University San Jose, CA
• November 2010 - February 2011
• Built front-end web access to a collection of Filemaker databases with PHP and JavaScript.
• Augmented existing Filemaker databases and layouts to enhance both client and web access functionality.
• Usability Test Research Assistant, LEF & Associates San Jose, CA
• April 2010 - October 2010
• Built and maintained database of potential usability study participants.
• Updated test scenarios and plans to adapt to changing device specifications.
• Web Design Student Assistant, San Jose State University San Jose, CA
• February 2010 - November 2010
• Updated content on existing university department sites.
• Built working sites from mockups.
• Telephone Technical Support, Cruzio: The Internet Store Santa Cruz, CA
• June 2008 - July 2009
• Provided technical support for a local Internet Service Provider.
• Adapted technical documentation intended for co-workers to the technical level of customers and vice-versa

Notable Work

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• MyUCSC Student Portal Evaluation and Redesign - Used card sorting, user surveys, and application of HCI design principles to build and test a high-fidelity prototype replacement for the UCSC student portal.
• Yelp.com Heuristic Evaluation and User Study - Combined user surveys, heuristics, and usability tests to evaluate how well Yelp's site and services served users' needs and to judge the usability of those services.
• GoToWebinar Usability Test and Report - Conducted and reported on a usability study of the GoToWebinar website and software user experience.
• Master's Thesis: Improving User Comprehension of Unfamiliar Concepts - Studied bottlenecks in user understanding and performance in unfamiliar, technical tasks involved when configuring home wireless routers.

References

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Available on request.