Jacob Hercules received an MS in Human Factors from San Jose State University. He served as the Vice President for the SJSU chapter of the Human Factors and Ergonomics Society for one year and as a member of the host committee for the national Human Factors and Ergonomics Society annual meeting for two years in a row.

Resumé of Jacob Hercules

mobile: 858-243-7935 | jakehercules@gmail.com |

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Objective

When improving on a user experience, the combination of my technical skills and human factors training gives me a unique perspective not only on what needs fixing but also on how to fix it.

Education

M.S. in Human Factors from San Jose State University awarded May 2011.
B.S. in Computer Science from University of California Santa Cruz awarded June 2009.

Skills and Interests

Moderating, recruiting for, and presenting results of usability tests
Designing and evaluating user interfaces
Development of prototypes using Photoshop, HTML, CSS, PHP, JavaScript
Coursework programming in C, Java, Perl
Experience with the agile development process with both scrum and kanban

Employment Experience

User Experience Research Intern, Citrix Online San Francisco, CA
June 2011 - Present

Moderated usability tests.
Analyzed and presented usability activity results to stakeholders.
Performed heuristic evaluations on existing services.
Recruited participants for usability studies, including cold calling.
Designed and analyzed un-moderated usability tests.

Programmer Analyst, San Jose State University San Jose, CA
November 2010 - February 2011

Developed front ends to Filemaker databases using PHP and Javascript.
Augmented existing Filemaker databases and layouts to enhance both client and web access functionality.

Web Design Student Assistant, San Jose State University San Jose, CA
February 2010 - November 2010

Updated content on existing university department sites.
Built working sites from mockups with HTML, CSS, Dreamweaver.

Usability Test Research Assistant, LEF & Associates San Jose, CA
April 2010 - October 2010

Built and maintained database of potential usability study participants.
Updated test scenarios and plans.

Telephone Technical Support, Cruzio: The Internet Store Santa Cruz, CA
June 2008 - July 2009

Resolved and documented customer support cases.
Adapted technical documentation intended for co-workers to the technical level of customers and vice-versa

Notable Work

Master's Thesis: Improving User Comprehension of Unfamiliar Concepts | Studied bottlenecks in user understanding and performance in unfamiliar, technical tasks involved when configuring home wireless routers.
Yelp.com Heuristic Evaluation and User Study | Combined user surveys, heuristics, and a limited usability test to evaluate the usability of Yelp's site and services and how well those services served users' needs.
GoToWebinar Usability Test and Report | Conducted and reported on a usability study of the GoToWebinar website and software user experience.
MyUCSC Student Portal Evaluation and Redesign | Used card sorting, user surveys, and application of HCI design principles to build and test a high-fidelity prototype replacement for the UCSC student portal.

Activities and Memberships

Member, Human Factors and Ergonomics Society
Vice President, San Jose State Human Factors and Ergonomics Society
Host Committee Member, 2010 HFES annual meeting
Host Committee Member, 2011 HFES annual meeting

References

Available on request.

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