Resumé for Jake Hercules
- Volkswagen & Audi Electronics Research Laboratory (ERL)
- August 2013 — Present | Belmont, CA
- Designed wireframes and interface concepts for prototype and production vehicles.
- Established and facilitated the first user centered design research activities at the ERL.
- Redesigned Audi's German-produced entertainment systems to better meet US customer needs.
- Presented concepts to Volkswagen and Audi's boards of directors.
- Built high-fidelity interactive demos using HTML, PHP, and jQuery.
- Citrix Online
- June 2012 — August 2013 | San Francisco, CA
- Moderated in-person and remote usability tests.
- Supported off-site ethnographic site visits.
- Presented research findings to product stakeholders and executives.
- Built and curated a library of all research activities and their findings.
- Streamlined user research data collection by creating custom software.
- Built high-fidelity interactive prototypes using HTML, PHP, and jQuery.
User Experience Research Intern
- Citrix Online
- June 2011 — June 2012 | San Francisco, CA
- Moderated both in-person and remote usability tests.
- Designed and conducted unmoderated usability tests.
- Mined and synthesized technical support and customer feedback data.
- Presented usability activity results to stakeholders and executives.
- Recruited participants for usability tests.
Programmer Analyst & Web Design Student Assistant
- San Jose State University
- February 2010 — April 2011 | San Jose, CA
- Managed content on existing university department sites.
- Translated design mockups into functional websites.
M.S. Human Factors, San Jose State University
- May 2011 | San Jose, CA
B.S. Computer Science, University of California Santa Cruz
- June 2009 | Santa Cruz, CA
- UX Day Sponsorship Committee Member & Social Media Coordinator (Twitter), HFES Annual Conference
- September 2013 | San Diego, CA
- Raised funds from local companies to sponsor special user experience-themed programming at the conference.
- Communicated important updates to conference attendees using the official @HFES2013 Twitter account and #hfes2013 hashtag.
- B.S. Computer Science, University of California Santa Cruz
- October 2012 | Boston, MA
- Communicated important updates to conference attendees using the official @HFES2012 Twitter account.